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Frequently Asked Questions

A: Once your purchase is completed, processing your order takes 1-2 working days. Actual delivery of your product is subject to courier’s discretion but usually takes 3-5 working days. Do take note that this does not include weekends and public holidays.
A: Do not dry clean, hand wash or machine wash the pillow. If needed, spot clean only with mild detergent and air dry at room temperature.
A: Coco pillow is made up of 100% pure latex. The latex is harvest from the sap of Hevea Brasilliensis, to provide a natural bouncy effect that supports the natural C curve of your neck.
A: If you are not 100% satisfied with your online purchase, you may return your item(s) to us for refund. Returns must be done within 7 working days from the date of received from the courier service, together with a COCO Return Form printout, which can be download by below pdf file.Coco return form.pdf
A: To return a purchase made through the website or facebook page, you can make your own arrangements through any postal carrier to our returns centre. We recommend you use one who can give you a “Certificate of Posting” as, until the parcel reaches us, it’s your responsibility.

No. 12, Jalan Imp 1/3
Pusat Teknologi Sinar Meranti,
47120, Puchong
*For returns policy, please refer below.

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