If you are not 100% satisfied with your online purchase, you can return your item(s) to us for refund.
Returns must be done within 7 working days from the date of received from the courier service, together with a COCO Return Form printout (which can be download by below pdf file)
COCO RETURN FORM
All exchanges and returns will be processed and dealt with by the Returns Department and they will be handled via mail with a tracking service at [email protected]
RETURN ALL PARCEL TO:
NO 12, JALAN IMP 1/3, PUSAT TEK. SINAR MERANTI, 47120 PUCHONG SELANGOR.
CONTACT NO: +60102411298
Return items must be in their original packing and condition - unwashed, unworn, and with COCO tag/label/box/dust bag intact.
The following are not eligible for returns :
- Orders made with SPECIAL SALE, promotional codes, birthday discounts, cash vouchers, store credit and specifically stated are non-returnable and non-exchange items
- Returns can only made one time per order number
RETURN PROCEDURE FOR ONLINE PURCHASES
Mail it back to our warehouse:
- To make a return, please contact us within 7 calendar days of receiving your order.
- Please wait for a confirmation respond with from us before mailing the return item(s) back via a fully trackable shipping method.
- Please note that,Returns will only be refunded via bank transfer.
- We are not liable for any missing/lost returns sent via non-trackable shipping.
- All returns must be received within 7 working days (local orders) and 14 working days (international orders) from the date the confirmation email was sent
- The return will be void if we do not receive your parcel within this time frame.
- All return shipping fees will be borne by the customer unless the return is due to incorrect or defective item(s) (see below).
- A processing fee of RM6 (WM) & RM12 (EM) will be deducted from your refund credit for every return item due to a subsidised shipping rate offered in the initial purchase as well as administrative charges.
- Return without meeting the criteria will charged for RM10 for penalty such as return \without box/ cover/dust bag and original packing.
- We reserve the right to reject any returns that do not fulfil our returns policy.